Frequently asked questions
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General questions
What are your operating hours?
Our service is open from 6.30 am to 6.30 pm, Monday to Friday, 52 weeks per year. We are not open on weekends or public holidays.
What age groups do you cater for?
We cater for children aged from 6 weeks to 6 years old.
What do I do if my child is absent or running late?
Things don’t always go as planned, we understand that. Please give us a phone call if your child is not attending on a scheduled day so that we can let our educators know, and that we know everything is ok.
What happens if my scheduled day falls on a public holiday?
Our centre is closed on public holidays. You will still be charged as normal.
How do I enrol my child?
For all enrolments (immediate and future), we invite you to join our waitlist first and book a tour of our centre. When a position is available, we can then begin the enrolment process. During this process you will receive an enrolment pack which contains everything you need to know about the centre, information we need from you about your child for example their routine, as well as a quote for your daily fees. We encourage you to ask as many questions as you like, as we are here to support both you and your child(ren).
Is it possible to arrange for another person to pick up my child?
Certainly! If you need someone other than those listed in your child’s enrolment information to pick them up, please inform us in writing before the day. The designated person must present a photo ID upon arrival for verification by our staff.
Where can I find messages and notices?
We communicate important messages and notices by posting information in your child’s room and through our parent portal. If you have any trouble accessing the parent portal please let us know.
What does ‘play-based learning’ mean?
At Blossom Early Learning, we integrate play-based learning into every part of the day. This approach means that even routine activities like meal times or nappy changes become moments for learning. Although it might appear as unstructured play, each activity is thoughtfully planned by qualified educators to foster children’s development. Educators will extend activities through intentional teaching strategies that ensure each child is working towards achieving their individual goals.
Play-based learning offers numerous advantages for children’s growth and development. It enables them to discover their interests, develop their abilities, and push their boundaries in an enjoyable and stimulating environment. Engaging in play helps children enhance their creativity, problem-solving skills, and critical thinking as they explore, experiment, and imagine. Additionally, play nurtures social skills as children interact with others, learning how to cooperate, communicate, and manage conflicts.
Child Care Subsidy
What is Child Care Subsidy (CCS)?
The Child Care Subsidy (CCS) is a payment offered by the Australian Government for which you may be eligible. Depending on your personal circumstances, there may also be other government funding available. The Child Care Subsidy is means tested based on the combined family income, the fortnightly activity of families – such as work, study or volunteering – and the type of service a child attends.
From January 2026, the Australian Government is replacing the Child Care Subsidy (CCS) Activity Test to guarantee at least 3 days of subsidised early childhood education and care (ECEC) each week for children who need it.
All families will be eligible for at least 72 hours of subsidised ECEC per fortnight (3 days per week), regardless of their activity levels. The activity test, which previously determined the number of subsidised hours based on parental activities, will be removed for accessing these three days.
Families can still get 100 hours of subsidised ECEC per fortnight if they meet activity requirements or have a valid exemption.
How do I claim the Child Care Subsidy (CCS)?
Claiming the Child Care Subsidy (CCS) is through Centrelink directly and you can do this through your MyGov account. To estimate your subsidy, use the Centrelink CCS estimator.
How much Child Care Subsidy will I receive?
The Child Care Subsidy operates on a sliding scale based on your household income. The more income, the less assistance, and vice versa. Explore your entitlements with the Centrelink CCS estimator to determine the support you can receive.
From January 2026, all families will be eligible for at least 72 hours of subsidised ECEC per fortnight (3 days per week), regardless of their activity levels.
Food and nutrition
Do all children receive meals?
We provide breakfast, morning tea, lunch, afternoon tea and a late snack where required to all children. Our fully certified chef ensures all meals are prepared to the highest standards of health, safety, and hygiene in accordance with food safety regulations and industry best practices. For more information, click here
Can I bring our own food for my child?
No, Blossom Early Learning will provide all food for the day. This measure ensures a safe environment for all children, including the ones with allergies or intolerances as it will aim to minimise the risk of exposure to allergens.
Our Blossom Curriculum also promotes ‘Health & Wellbeing’, which includes healthy nutritional choices and offering children a diverse menu using many different foods and textures.
Do children have access to water throughout the day?
We educate children on the importance of staying hydrated, and to support this, water is not only offered but readily available for children all day. Each child has access to their own water bottle, ensuring they can satisfy their thirst whenever they need to.
Quality and compliance
What is the National Quality Framework in Childcare?
The National Quality Framework, overseen by\xA0ACECQA \xA0(Australian Children’s Education and Care Quality Authority), is Australia’s system for regulating early learning and school-age care. It encompasses legislation, national quality standards, sector profiles, data, and a learning framework. It is designed to ensure a high standard of care and education for your child.
Where can I find all your policies?
Printed versions of our policies are kept in our reception area. A condensed version can also be found in our Family Handbook.